Field note · April 2026

Your water bill jumped $80 this month.
Here's what's probably wrong.

The panic moment when you open a $180 bill instead of a $100 bill. Before you call anyone: here's what it almost always is, how to find it yourself in under twenty minutes, and what the repair actually costs in North Richland Hills.

What's actually happening to your water

The first thing worth saying: a $80 jump on a monthly water bill is not a drip. It's not a faucet you left on for an afternoon, and it's not a toilet that runs for forty seconds after you flush. Those things cost pennies. What you're looking at is somewhere between ten and fifteen thousand extra gallons of water, running through your meter over the course of a thirty-day billing cycle. Something is meaningfully broken.

The good news is that the cause is almost always the same thing. Indoor plumbing in a typical North Richland Hills home is pretty well-sealed — modern PEX and copper lines don't usually spring quiet leaks, and when indoor plumbing does fail, you usually know about it quickly because it's in your wall or under your sink making noise or staining something visible. Irrigation systems are the opposite. They're designed to move large volumes of water quickly, they sit underground or behind valve boxes, and they run on timers — often in the middle of the night, while everyone is asleep. When something fails out there, it can waste a thousand gallons before breakfast and nobody notices for weeks.

In my six years working in this market, a sudden unexplained bill spike has been an irrigation problem in more than ninety percent of the cases I've been called out for. The rest split roughly evenly between supply-line leaks (the pipe from the street meter to the house — rare but real), pool fill-valve failures, and the one or two unusual cases involving a toilet flapper that finally gave out at the worst possible moment. Everything else: sprinklers.

For context

The EPA estimates that the average household with an in-ground irrigation system loses approximately 6,300 gallons per year to leaks — but that's the average. A single broken sprinkler head running twice daily on a typical zone schedule can waste that much in a week.

EPA WaterSense · Outdoor Water Use Fact Sheet

Three failure modes, one big symptom

When I get called about a bill spike, what's actually happened is one of three things. Knowing which one it is up front changes the diagnosis, so it's worth learning the difference before you start looking:

  1. A broken sprinkler head or missing nozzle, running during a normal irrigation cycle. Your system is still on its regular schedule, but instead of spraying a nice fan pattern across the lawn, one head is shooting straight up, geysering out of the ground, or spraying onto the driveway where half the water evaporates. This is the most common. It wastes maybe 200-400 gallons per cycle — and if you irrigate three or four days a week, that adds up fast.
  2. A cracked underground lateral line, releasing water every time any zone runs. You probably won't see anything at the surface except maybe a persistently wet or squishy spot in the lawn. Every time that zone's valve opens, water flows into the ground through the break instead of out through the heads. Wastage can be dramatic — sometimes a thousand gallons per watering cycle.
  3. A failed valve that won't fully close. This is the worst one because it runs continuously. Your controller is off, your system looks idle, but a valve in the manifold is stuck partially open, letting water through twenty-four hours a day. This is what causes the really nasty bills — three to four thousand gallons per day until you find it.

The diagnostic sequence below is designed to identify which of these three you have, in the order that's most likely to be true. If you work through it top to bottom, most people find the problem within fifteen or twenty minutes.

Interactive · Estimate your leak
How much water are you actually losing?
Enter your normal monthly bill and your current bill. This estimates gallons of waste and points at the likely failure type based on the volume.
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Estimated result
Enter both values to see your estimated waste and likely cause.
NRH rate context

The City of North Richland Hills water rates (2025 schedule) have tiered pricing: base rates for the first ~5,000 gallons, rising sharply after 10,000 and again after 20,000 gallons per month. This is why a leak hurts even more in the summer — you blow through the cheap tiers quickly and the waste gets billed at the premium rate. The calculator above assumes an effective rate of roughly $6.50 per thousand gallons at the premium tier, which is typical for summer usage on a leaking system.

How to find it yourself in twenty minutes

Here's the sequence. You need three things: access to your water meter (usually at the street, in a small concrete box with a metal lid), access to your sprinkler controller, and ten minutes of nobody in the house running water. That's it.

Step 1 · Confirm it's outdoor, not indoor

Turn off every indoor water source you can think of: faucets, dishwasher, washing machine, ice maker. If anyone is home, tell them not to flush or run water for the next thirty minutes. Now go look at your water meter.

Most modern meters have a small triangle, star, or dial that moves any time water is flowing, even at low rates — it's called the low-flow indicator or leak indicator. Watch it for sixty seconds. If it's moving at all, water is flowing somewhere. If it's completely still, the issue isn't a constant leak — it's something that only runs during irrigation cycles, and you move to Step 2.

If the indicator is moving with all indoor water off, you've just confirmed something important: you have a continuous outdoor leak. That's the worst kind (failure mode #3 from above) but at least you know what you're looking for. Skip to Step 3.

Meter-reading note

If you can't find a low-flow indicator, take a photo or note the exact reading on the meter face. Wait 15–30 minutes with everything off, then check again. Any change means water is flowing.

AWWA · American Water Works Association residential metering guidance

Step 2 · Run each zone manually, and watch it

Go to your sprinkler controller. Most controllers have a manual test function — usually a button labeled Manual, Test, or a dial position that says something similar. If yours is a Hunter, Rain Bird, Hydrawise, or Rachio (the four most common brands in NRH), there's a physical button or app screen that lets you run a single zone on demand.

Start with Zone 1. Run it for two minutes. While it's running, walk the zone. Don't just stand at the controller. Walk to where the heads should be spraying and watch them. Here's what you're looking for, ranked by how common each is:

Run every zone, one at a time. Write down anything weird. This takes ten or fifteen minutes depending on how many zones you have.

Helpful: take photos

If you find something, photograph it. If you end up calling me anyway, a photo or short video texted to (817) 993-9306 lets me diagnose before I get to your house — which means I show up with the right part and charge you less, because less time is spent troubleshooting.

Step 3 · Recheck the meter after shutdown

After you've run and shut down every zone, wait ten more minutes with nothing running inside or out. Go back to the meter. Watch the low-flow indicator for another sixty seconds.

If it's still moving now, even after all zones are verified off at the controller, you have failure mode #3 — a valve that isn't fully closing. Water is leaking continuously through a valve somewhere in your system. This is usually the manifold at the main supply, though it can also be an in-line valve for a specific zone. Either way, it's the most expensive problem to ignore and one of the cheapest to fix once located.

Step 4 · Shut off your irrigation at the main

Whatever you found — or didn't find — turn off water to your irrigation system. There's almost always a main shutoff valve between the backflow preventer (the brass thing near your house, usually against a wall) and the valve manifold. Some systems also have a ball valve inside the backflow itself.

Shutting this off stops the bleeding. Your lawn will be fine for a few days without water, especially if it's not July. You've just saved yourself hundreds of gallons a day until the actual repair happens.

Most homeowners who call me after doing this process already know exactly what's wrong. They just want someone to confirm their diagnosis, bring the right part, and have it running again by lunch.

— Landon, on what the diagnostic walk-through actually accomplishes

What the repair actually costs

I'm going to tell you the real numbers, not a marketing range. This is what I charge, and roughly what most honest irrigation contractors in the NRH-Keller-Southlake corridor charge as of 2026. Your specific repair may be cheaper or more expensive depending on which head, which valve, how buried it is, and what the underlying cause turns out to be — but the following is a solid estimate for the common cases.

Repair type
Typical total
Broken sprinkler head replacement
Most common. Quick swap with a matching brand/model. 15-20 minutes of work plus the part.
$45–$75
Nozzle replacement (head body OK)
Spray pattern wrong but the body is fine. Just the replaceable nozzle. Very quick.
$25–$40
Cracked lateral line repair (accessible)
Small section of PVC or poly pipe replacement. Most common when a head gets hit by a mower or aerator. Pipe and couplings are cheap; labor varies with depth.
$90–$175
Failed zone valve replacement
Valve is stuck open or won't fully close. Requires opening the valve box, swapping the valve body or the entire valve. Diaphragm replacement is usually the cheap fix if caught early.
$125–$225
Stuck solenoid (electrical)
The valve's electrical actuator has failed. Swap the solenoid and the valve's usually fine.
$65–$110
Unknown — diagnostic visit only
You couldn't find it, and I locate and quote the repair before doing any work. Repair cost is additional if you authorize it.
$75/hr
How pricing actually works on my calls

Zero dollars for the service call itself. No trip fee, no dispatch fee, no "just to show up." You pay $75/hour for time actively spent on the repair, plus parts at whatever I paid for them (I'll show you the receipt if you want). Everything is quoted and agreed before installation. If I diagnose it and the repair is something you'd rather put off or DIY, that's fine — you pay for the diagnostic hour and that's it.

When to call versus when to wait and watch

Call today if: the meter is still moving with everything off (continuous leak, bleeding money every hour); the bill is $100+ higher than normal (too much to let sit another week); or you've found a geysering head and your own shutoff valve doesn't work.

Reasonable to wait a few days if: you've isolated it to one broken head on one zone; you've shut off the system at the main valve; the bill is elevated but not crazy; or you're comfortable doing the repair yourself (replacing a pop-up head is genuinely something most handy people can handle with a $15 head from the hardware store).

A note on the DIY route, honestly: replacing a visible pop-up head in a residential lawn is a legitimate DIY project if you're reasonably handy. It takes fifteen minutes and costs under twenty dollars. If that's your situation, you don't need to hire me. The repairs where it's worth calling are the underground ones, the valve-box ones, and the "I can't figure out what's wrong" ones.

Texas leak-adjustment programs

After you fix a verified leak, many Texas water utilities — including NRH — offer a one-time bill adjustment on the excess water usage. Typically you need a repair receipt and need to request the adjustment within sixty days of the high bill. It's not automatic. Call customer service and ask for it specifically.

City of North Richland Hills · NRH Utility Billing — Leak Adjustment Policy

The bottom line

A surprise water bill feels terrible, but it's almost always a fixable problem, almost always in the irrigation system, and almost always cheaper to fix than the bill it's going to generate next month if you leave it alone. Twenty minutes of your own time with the diagnostic sequence above will get you to a clear answer about 85% of the time. For the remaining 15% — the underground mysteries, the weird intermittent issues, the valves that only leak on Tuesdays — that's why contractors like me exist.

If you've worked through the diagnostic and confirmed it's irrigation, or if you've worked through it and can't figure out what's going on, you know where to find me. I'll show up when I said I would, bring the right part, and charge you what I quoted.

Common follow-ups

Questions I get asked most

In North Richland Hills, $80 of extra water is roughly 10,000 to 15,000 gallons depending on which billing tier you're in. That's a lot — enough to fill a backyard pool and a half. It means the leak is active for hours a day, not just a few minutes.

Not specifically. The NRH water utility can confirm that unusual usage happened and roughly when it started, but they won't come out to your property to locate the source. That's on you — or on someone you hire. The utility's role ends at the meter.

Try the meter test in this article first to confirm it's irrigation. If the meter is still moving with all indoor water off, you've confirmed it's outdoor, and an irrigation contractor is the right call. If the meter is still moving with all zones and indoor water off, you may have a supply-line leak — that's a plumber's job, different call.

Many Texas water utilities, including NRH, offer a one-time leak adjustment for customers who fix a verified leak within a reasonable window. You'll typically need a repair receipt. Call customer service and ask specifically about their leak adjustment program — it's not automatic, and it's worth the phone call.

For confirmed leaks — where you've already shown the meter is moving with everything off — I prioritize same-day or next-morning visits when possible. Every day of delay is another 300–500 gallons of waste at typical leak rates. Call or text (817) 993-9306 and describe what you've found.

Some leaks are underground between a valve and the heads. They show up as wet spots or soft ground, not visible water. Others are inside valve boxes, which requires opening them up to inspect. Both are things I diagnose on a standard service call. The $75/hour rate covers diagnosis and repair on the same visit.

Yes. If you've confirmed the meter is still moving with nothing supposed to be running, shut off the main valve to your irrigation system. It's usually in a green or black rectangular valve box, or at the backflow preventer near your house. Shutting the water off stops the bleeding until the fix happens. Your lawn will be fine for a few days.

Where to go next

What to do now

Active leak? Don't wait.

Every day is 300–500 more gallons of waste.

Call or text Landon directly at (817) 993-9306. Zero dollars for the service call. $75 per hour for the actual work. Most leaks are diagnosed and fixed in the same visit.

Call (817) 993-9306 →